Why do you prefer using acrylic instead of oil paint?

First off, with the high quality of acrylic paint that is offered today, many experts find it very difficult to tell the difference between an oil painting and an acrylic painting. You can purchase different consistencies in the acrylics that will allow you to layer it much like the oils. However, there are a couple of major considerations that makes it much easier using acrylic paint over oils and the main one is the drying time. Most people don't know that an oil painting can stay wet for many weeks or even months depending upon the humidity and temperature. A normal acrylic painting will dry within 15 minutes to half an hour and one that's heavily layered, might take an hour or two. This makes a big difference to our customers when they are patiently waiting for their painting. Imagine if we had to hold them up for a couple of months waiting for them to dry, it would be too impractical. 

The other problem is the high toxicity of the oil paint, especially around young children and pets, notwithstanding the discomfort to myself. I am also very experienced in oils and still receive commissions from my earlier style of work.

Why don't you frame them?

At one time we did offer framing and in many cases that proved to be a wasted expense for our clients. Many of them later told us that although the frame was gorgeous, it just wasn't perfect for the area they were displaying it in and had to go to an extra expense of having it re-framed more to their taste and location. Even though this can be hanged just fitted to the stretching frame and displayed like this, you might like to explore a more decorative frame to complement the painting. The 11 x 14, 16 x 20 and 20 x 24 are standard sizes as is the 24 x 30 and you will find most art stores will carry a variety of these ready-made frames at very reasonable prices in those sizes. 

If there is an Aaron Brothers frames store in your area or a Michael Arts and Crafts, it's worth a visit as they carry a fantastic selection of ready-made frames in the sizes we recommend at very reasonable prices. Several times a year they have big sales with up to 50% off on some of there ready-made frames and a substantial discount on custom frames. It's worth the wait. I would also suggest registering with them online, as you will get discount coupon and be automatically notified of the sales.

What is your return policy?

If you are not completely satisfied with the painting, you may return it within fifteen days of receiving it for a full 50% refund of the purchase price (less shipping and handling costs). The painting must be returned in the same condition as mailed to you, using the same UPS service and insured for full value. The cost of mailing and insurance will be at the client's expense. After receiving the painting, your refund will be immediately processed. Please be advised that I will retain the right to sell the return painting to the public and retain all rights to display, reproduce and duplicated in any form, printed, electronically and/or painting multiple originals of the subject for any purpose. 

Knock on wood, I've never had a painting returned.

What is the procedure once the painting is completed in sending the balance due?

Once the painting is completed, you will be sent a digital photograph of your painting to confirm your satisfaction. You will also receive an itemized statement totaling your final balance due. Once we receive your confirmation and we received the remaining funds due, your painting will immediately be forwarded to you by UPS in the manner that you initially requested on your order form. 

Unless you send us a check, you will be directed back to the website to activate step three, the Paid Deposit button in the Order Section. You must completely fill this form out, highlighting any add-ons or extras that you requested, so that the total due matches your invoice.

Please explain your deposit policy.

With the time, effort and expense that goes into a painting and especially because it is something creative, it is very important to make sure we are committed to each other. 

Painting can be very exhilarating one minute and at the same time be very draining, as you're constantly concentrating on your subject matter and go through many intense cycles in this process. It's very easy for time to slip away and for a normal one pet portrait without any extra features; it will take me a better part of the week to complete it. 

I think it would be very unfair if I was not compensated for a portion of this effort and expenses, if it ever came to pass that a client refused the painting. That is why I have set this 50% nonrefundable policy. Fortunately, to date I have never had to enforce it.

How long will it take to get my painting?

There are several factors that influence the total time it takes for you to receive your painting. Once your order has been placed and I have received your pictures and initial deposit, and depending on what I have pending, figure that when I start on your painting and get your final approval, it will take the better part of a week to complete it. If you require any add-ons and more detailed finishing and/or tweaking, more time may be needed for its completion.

It is interesting to note, that until I expanded the Frequently Asked Questions section, a disproportionate amount of my time was on the telephone going over the questions we have covered in this section. That is why it might seem a bit wordy and an overkill, but it has cut the phone calls down at least 90% so I can now dedicate that time to your painting. Please, before you think of making a call, read this section again, as I think it will just about covers everything you want to talk about. 

I am very conscious of how frustrating it can be waiting for something that you're anxiously anticipating, but on the other hand, it can't be rushed and I hope you understand that it takes great concentration and time to be able to deliver to you a paining of your beloved pet, that I hope you and your family will cherish forever. 

I take great pride in my work and want you to be pleased.

Can I review my painting before receiving it?

Absolutely! Once your painting is completed, we will contact you to be able to review it online. Fortunately, most of our customers have been confirming their portrait when receiving the first preview e-mail. However, at that time , if you feel that any modifications should be made or something needs to be tweaked on your painting, we will be more than happy to do it before sending it out to you.

Can you help me decide which size canvas I should select that would complement the picture I'm sending you?

That's a tough one. There are many factors to take into consideration. First off, how many pets do you want to display in the painting, portrait or full body and just what size would complement the space you are looking to hang it at. 

What seems to work for a lot of my clients, is they will cut out some of these various sizes out of butcher paper or cardboard and hold them up to the wall to get an idea of how that size might blend in to the surrounding area.